Advanced DHTML Popup Support

• We offer full documentation and the best possible customer support to all our customers. We are happy to answer all your questions concerning the use and implementation of the software.

• We have a rapid response policy to all support queries - the great majority of which are responded to within a few hours, and all within 24 hours, but please take into account time zones.

• If you contact us for support for the first time please include your purchase order number or similar detail from purchase.

• We make every effort to respond fast to you and appreciate a response back - in these days of unwanted mail and filters we need to be sure you received our reply.

• Our support includes proactive support, which is provided to customers for the product and its implementation whenever necessary.

• We will develop new functionality on demand wherever possible, and provide working examples for it by way of demonstration.

• Contact us here

Please note: For the most efficient response from our support send us a link to your work, or if that is not possible then zip and send the files so that we can reproduce quickly for ourselves. In 90% of cases the issue is solved within minutes when we can do this.

Make sure we can just unzip and go, so test this is the case before sending. You want fast support, help us to work fast!

• Refund Policy

You have the option of using our low-cost services should you require something more from us than the extensive support and demo's available. See our services area for details.

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